Effective Date: December 2025
Chair Care (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
When you use our website or submit a booking form, we may collect the following information:
• Full name and surname
• Contact details (phone number, email address, suburb)
• Company name
When you use our website or submit a booking form, we may collect the following information:
2. How We Use Your Information
We use your personal information to:
• Respond to your enquiries and provide services
• Schedule appointments and manage bookings
• Maintain accurate administrative and business records
3. Data Storage
Your personal information is securely stored in our business email account and an internal record-keeping system (Excel files within our Google Admin account). We take reasonable measures to prevent unauthorised access, disclosure, or misuse of this information.
4. Retention of Information
We retain customer records for 7 years to comply with statutory and business requirements. After this period, your information will be securely deleted or anonymised.
5. Sharing of Information
We do not sell, rent, or share your personal information with third parties. All data is kept in-house and only used for the purposes outlined in this policy.
6. Your Rights
Under POPIA, you have the right to:
• Request access to the personal information we hold about you
• Ask for corrections if your information is inaccurate
• Request that your information be deleted once it is no longer require
To exercise these rights, please contact us at: privacy@chaircare.co.za
7. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.